Privacy Policy

S&B Home Services LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including AI and automation systems, marketing services, and local search optimization. By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

Personal Information:NameEmail addressPhone numberBilling information (via Stripe)Business information (e.g., company name, role, industry)Campaign Data:SMS messages sent and receivedEmail interactions (e.g., open rates, clicks)Communication history through our systemsAutomatically Collected Information:IP addressBrowser type and versionOperating systemUsage details (e.g., interactions with our platform)AI Interactions:Conversations with chatbots powered by ChatGPT via Make.com

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our marketing and automation services.To personalize user experiences and enhance campaign performance.To process payments securely via Stripe.To manage and execute SMS and Email campaigns via Twilio and GoHighLevel (GHL).To operate chatbots and automation tools for customer engagement.To comply with legal obligations and prevent fraudulent activities.

3. Disclosure of Your Information

We may share your information with:

Service Providers:Twilio (for phone numbers and SMS campaigns)GoHighLevel (for messaging and email campaigns)Stripe (for payment processing)Make.com and OpenAI (for AI-powered chatbots)Legal Authorities:When required to comply with applicable laws, regulations, or legal processes.Business Transfers:In the event of a merger, sale, or acquisition of our business.

4. Data Retention

We retain your personal and campaign data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. AI interaction data used in chatbots may be stored temporarily for processing but is not retained long-term.

5. Data Security

We implement technical and organizational measures to protect your information. These measures include:

Encrypted data transmission and storage.Secure payment processing through Stripe.Regular audits of third-party service providers’ security practices.

While we strive to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your data:

Access: Request access to the personal data we hold about you.Correction: Request corrections to inaccurate or incomplete data.Deletion: Request deletion of your data, subject to legal requirements.Opt-Out: Opt out of marketing communications by following the instructions in our emails or contacting us directly.

7. Cookies and Tracking

We may use cookies and similar tracking technologies to improve your experience. You can adjust your browser settings to reject cookies, but doing so may affect the functionality of our platform.

8. Third-Party Services

Our services may link to or integrate with third-party tools, including Stripe, Twilio, GoHighLevel, and OpenAI. We are not responsible for the privacy practices of these providers and encourage you to review their privacy policies:

StripeTwilioGoHighLevelOpenAI

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to our website. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]